Terms & Conditions
“Ticket” is the localiser number or, as the case may be, the baggage identification tag, issued by or in the name of the Air Carrier, which gives the ticket holder the right to travel to the indicated destination under itsTerms and Conditions, as well as under these General Conditions.
“General Conditions” are these general contract conditions for the carriage of passengers and baggage.
“Contract” is this contract for the carriage of passengers and baggage. “Montreal Convention” is the Convention for the unification of certain Rules Related to International Carriage, signed in Montreal on the 28th May 1999.
“Warsaw Convention” is the Convention for the unification of certain Rules Related to International Carriage signed in Warsaw on the 12th October 1929 as amended by the The Hague, Montreal and Guadalaraja Protocols.
“Data” has the meaning attributed to it in Clause 13 of these General Conditions.
“IATA” is the International Air Transport Association.
“ICAO” is the International Civil Aviation Organization.
“Carrier” or “Safi Airways” is Safi Airways, Ltd., a company whose address is P. O. Box. 54707 Dubai, UAE, or sub-charter company operating for Safi Airways.
“Domestic Flight” is the carriage between a departure and arrival airport, as well as those of the intermediary connections, all in the Afghanistan national territory. “International Flight” is any flight except a Domestic Flight.
The aim of this Contract is to regulate the Terms and Conditions for which the Carrier provides carriage for the passenger and baggage to the destination specified on the Ticket and, if required, to provide other services related to the carriage. To these effects, the use of the Ticket will be used exclusively for the Carrier’s flights from the departure airport to the arrival airport, using, to the extent that it is possible, the routes and dates indicated therein. Without prejudice to the provisions in these General Conditions, all transport and other services provided by the Carrier will be subject to
(i) the arrangements that appear in the Ticket;
(ii) the applicable fares;
(iii) the related regulations which form part of this Contract (and, where appropriate, may be consulted in the offices of the Carrier); and
(iv) the current applicable standard.
The Ticket, together with the General Conditions, describes the terms and conditions of this Contract. The General Conditions can be found at the disposal of the public on the website of the Carrier, (www.safiairways.com), and a copy can be obtained at the address indicated in Clause 1 and at the check-in counters.
The Ticket will only be valid for 12 months from the date of issuance. However, Fare Rules will determine the maximum stay for the carriage.
The Ticket will only be valid for the passenger whose name appears therein and for the flight shown, and it will be necessary that the flight correspond to the one reserved and that the passenger presenting the Ticket be the person who originally was listed as a passenger or the person specified in a change made after the initial reservation was made, provided that said change had been made in accordance with these General Conditions. Payment in accordance with Clause 5.3 shall signify the acceptance of this Contract.
4.1 General: The fare is only applicable from the departure airport to the arrival airport. The Ticket fare does not include land transportation between airports or between airports and city terminals, unless the Carrier expressly offers it. The Ticket fare will be that set by the Carrier in any given moment.
4.2 Taxes and Charges: The Carrier may add to the fare of the Ticket the taxes and charges which are established by the competent authorities where and when it is deemed appropriate and will be paid by the passenger. The carrier will inform the passenger of the total amount of the taxes and charges upon making the reservation. These taxes and charges are subject to modifications beyond the Carrier’s control, and may be changed after making the reservation. In the case that these taxes and charges are increased, the passenger is obligated to pay the amount of the increase before beginning their flight. In the case that the taxes and charges have decreased or have been lifted before the Carrier has paid, the passenger, where appropriate, will have the right to claim a refund of that amount.
4.3 Non-use of Flight: Save as otherwise provided in these General Conditions, the failure by a passenger to use a flight booked by him/her shall not give rise to any obligation or liability on the part of the Carrier to return or reimburse to the passenger the price of that flight or the charges, re-booking fee, taxes or any other amount paid by the Passenger to the Carrier in connection with that flight or to pay any compensation or indemnity except the reimbursement of any Airport Tax or Security Tax to the extent that the passenger requests reimbursement of the same.
5. Seat Requirements
5.1 Reservation Requirements: The seat reservation for a flight is confirmed when the Carrier issues a tracking number or the Ticket, with no further confirmation required.
5.2 Changes in the Reservation: The passenger will have the right to change the reservation once it is confirmed. Without infringing upon the aforementioned, the identity of the passenger or the routing of the flight cannot be changed. Changes should be done prior the check-in deadline according to Clause 9.1. The Ticket must have the same person’s name on it for every leg.
5.3 Payment: The price of the Flight Ticket as well as taxes, handling fees and any other administrative charges relating to the booking shall be paid in full at the time the reservation is confirmed. Should the aforementioned payment be verified as outstanding, the Contract shall be deemed not to have come into effect and the present Conditions shall not be applicable.
6. Schedules and connections, delays, substitutions, flight cancellations, and passengers denied boarding
6.1 Schedules and Connections: At any moment after making a seat reservation the Carrier may change the schedule and/or cancel, consider finished, divert, postpone or delay any flight if the Carrier decides to do so with just cause or for security reasons and in such cases Clauses 6.2 through 6.5 shall apply.
6.2 Delays: If the Carrier foresees a flight delay in regards to its departure time it shall offer the passengers the assistance specified in Clause 7 when the delay is equal to or greater than five hours.
6.3 Substitution of Flights: In the case that it is deemed necessary, the Carrier is empowered to make substitutions with other carriers, use airplanes different from those originally planned for the flight and modify or cancel connections as planned and indicated on the Ticket.
6.4 Cancellation of Flights: In the case that a flight is cancelled, the Carrier will offer the passengers the assistance mentioned in Clause 7. When passengers are informed of a flight cancellation, the Carrier will provide information related to possible alternative means of transport.
6.5 Passengers Denied Boarding: In the case that a flight has excess reservations, the Carrier will ask for volunteers to renounce their reservation in exchange for benefits to be agreed between the parties. In any case, the passengers denied boarding against their will have the right, dependant upon the case, to receive the necessary assistance measures specified in Clause 7.
6.6 Others: Assistance measures seen in Clauses 6.2, 6.4, and 6.5 will not be applicable to passengers travelling free of charge or with a ticket at a reduced price that is not directly or indirectly available to the public.
7. Reimbursement, Alternative Transportation and Assistance
7.1. Means of Reimbursement and alternative transportation: The Carrier, in accordance with Clauses 6.2, 6.4, and 6.5 will offer the passengers the following options:
(i) Reimbursement within seven days of the total cost of the Ticket at the price at which it was purchased, corresponding to the part or parts of the flight not taken and to the part or parts of the flight taken, if the flight no longer has anything to do with the initial flight plans of the passenger. Likewise, in that case, a return flight to the first departure point will be offered as soon as possible;
(ii) Transport to the final destination with comparable transport conditions, as quickly as possible; or
(iii) Transport to the final destination, with comparable transport conditions, on a later convenient date for the passenger, subject to seat availability.
In the case of cities or regions in which various airports are located, the Carrier, if it offers a flight to a different airport from the one for which the original reservation was made, will bear the cost of transporting the passenger to the airport for which the original reservation was made, or to another close-by location agreed upon with the passenger.
7.2 Taxes and Fees: In the case provided for in Clause 7.1, the passenger will have the right to claim reimbursement for the relevant taxes and fees, where appropriate.
7.3 Refund Requests: Refunds will only be according to the fare rules governing the respective ticket. Refunds must be processed by the issuing agency.
7.4 Others: The provisions of Clause 7.1 (i) will also be applicable to passengers whose flights are part of a combined trip except the right of refund, when and where appropriate.
(i) The Carrier will assume responsibility for the passenger’s baggage from the moment it is submitted for check-in. The Carrier will provide the passenger a baggage receipt that will serve as proof that the baggage had been checked in.
(ii) Passengers are advised not to transport any fragile or perishable items, items of special value, e.g. money, jewellery, precious metals, precious stones, laptops, cameras, mobile telephones, navigation or other electronic devices, securities (share certificates etc.) or other valuables or documents, samples, identification documents, house keys, car keys, medication or liquids in their checked baggage rather than in the carry-on baggage.
(iii) The passengers shall be responsible for the fulfilment of any customs duties in connection with their baggage.
(iv) Additional to the provisions below Carrier's Baggage Policy shall be applicable.
8.2 Baggage Restrictions: The following are prohibited from being transported as baggage:
(i) Articles or objects that, in the opinion of the Carrier, are not properly wrapped or packaged.
(ii) Articles or objects that, in the opinion of the Carrier, put the aircraft, the flight crew or other passengers in danger. In this sense, those goods or objects defined by the rules of the ICAO or IATA will be considered dangerous.
(iii) Articles or objects whose transport is prohibited by the laws of the country of departure, arrival or connection.
(iv) Articles or objects that, judged by the Carrier, are not suitable to be transported due to their weight, configuration or size.
(v) Fragile or perishable articles or objects, valuable furniture, collections of samples, cameras, videogames, jewellery or valuable objects, cash or negotiable papers, precious stones and metals, computers, electronic devices and forms of identification (passport, DNI – National Identity Document).
(vi) Firearms and ammunition, except for those used in hunting and for sport, which can be transported in checked baggage as long as they are unloaded, with the safety on, and properly wrapped and the passenger displays proper permission. The transport of ammunition is subject to the ICAO and IATA regulations concerning dangerous articles.
(vii) Any type or size of blade. The Carrier reserves the right to check in antique blades (swords, knives and daggers) as baggage.
(viii) Live animals, except those expressly mentioned in Clause 8.8.
(ix) Mortal remains.
8.3 Right of the Carrier to Deny Baggage: The Carrier reserves the right of transport, and, in the case that upon discovery after inspection of the baggage and after beginning the flight, may deny transportation of any object or article mentioned in Clause 8.2.
8.4 Right of the Carrier to Inspect the Baggage: For security reasons, the Carrier may search and/or inspect all or part of the passenger’s baggage at any moment from the time it is checked in, with the appropriate technical devices (including x-rays). By accepting these General Conditions, the passenger expressly and amply gives consent to the Carrier to carry out these search and/or inspection tasks as many times as may be necessary. The Carrier will not be responsible for damage caused to the baggage or the passenger as a result of these search and/or inspection tasks, unless there is negligence by the Carrier. The Carrier will have the power to discontinue this Contract without incurring any responsibility in the case that the passenger refuses examination and/or inspection of their baggage.
8.5 Baggage Weight per Passenger: Each passenger may transport (according to free weight allowance) up to a maximum weight of baggage without surcharge according to the applicable fare rule. The passenger will be charged for each kg of baggage that exceeds that applicable weight for the flights in amount according to the applicable fare rule. The Carrier reserves the right to increase, reduce or suppress this amount at any given moment. The Carrier may deny transport of all or part of any baggage that exceeds the amount of weight stipulated in Clause 8.5 in connection with the applicable fare rule.
8.6 Carry-on Baggage: Passengers may keep one piece of baggage in the aircraft cabin weighing up to 7 kg (for Economy) and up to 10 kg (for Business) and maximum dimensions of 55x40x20cm (see baggage). Additionally, passengers can take on board a woman’s handbag or small briefcase, a coat, a cloak or travel blanket, an umbrella or cane, a pair of crutches, a small photographic camera or binoculars. Passengers must always follow the instructions of the Carrier regarding the unchecked baggage carried in the aircraft cabin.
8.7 Checked Baggage Collection and Delivery: The passenger may pick up their baggage from the moment the Carrier places it at their disposition at the points that are used for this purpose in the destination airport or in the airports of connecting flights. Removal of the baggage without protest by the holder of the baggage receipt (opening of the Passenger Irregularity Report “P.I.R.” in the corresponding display) will mean renunciation of any complaint that may be made against the Carrier for any damage that the baggage may have incurred. In the case that baggage is not picked up by the passenger within seven days after making it available, the Carrier may charge the amount of USD 10 per day for storage. If the passenger does not pick up the baggage within a period of three (3) months from the time that it is made available, the Carrier may dispose of this baggage as it sees fit disclaiming any responsibility for carrying this out. In the case that a passenger claims a piece of baggage and does not present the corresponding baggage receipt, said piece of baggage will be turned over if it can be proven to the satisfaction of the Carrier that the passenger has the right to receive it.
8.8 Animals: Without infringing on that which is stated in Clause 8.2 (viii) of these General Conditions, a passenger with physical disabilities may transport guide dogs as well as their food at no additional charge for excess baggage (previously having consulted Safi Airways Ticket Sales Offices regarding the value). The passenger with the disability will assume all responsibility for any damages that may arise, to other passengers or to the aircraft, due to the animals referred to in Clause 8.8.
9. Check-in and Administrative Formalities
9.1 Check-in Deadline: The passenger must arrive at the airport with sufficient time relative to the departure time of their flight to be able to carry out all the governmental formalities and, when applicable, to check in baggage. Check-in desks will close 60 minutes before departure; no passenger arriving any later will be permitted on the flight. The passenger is responsible for complying with the Registration Time Limit applicable for the corresponding Ticket. The Carrier reserves the right to deny boarding to a passenger once the corresponding Check-in Deadline has been exceeded, in which case the Carrier will not be liable for any damage that the passenger may suffer as a result of non-acceptance for boarding the flight. Once the established Check-in Deadline has passed, the Carrier may give the seats corresponding to passengers with reservations that have not been identified in the corresponding check-in counter or in any other office that the Carrier may indicate before the Check-in Deadline to stand-by passengers who may be on the waiting list.
9.2 Check-in: In order to check-in baggage, the passenger must present the ticket or corresponding tracking numbers and current national identification documents or passports that allow proper identification. The Carrier reserves the right to identify the passenger by other means if it deems the documentation to be insufficient or doubts arise about the identification or the validity of this documentation.
9.3 Boarding: Boarding will start 45 mins before departure time. The Carrier reserves the right to cancel seat assignment and reservation of passengers who have not boarded at least 15 mins before scheduled departure time. Passengers not present at the end of boarding at latest 15 mins before the settled departure time will be refused and their baggage will be offloaded. They will not be eligible for a refund nor will the flight segment be changed; they must buy a new ticket.
9.4 Compliance with Regulations: The passenger is solely responsible for complying with all of the laws, regulations, rules, demands and requirements of the countries to or from which the passenger is travelling, flying over or having layovers. The passenger will further be responsible for complying with these General Conditions and other rules that may be applicable at any time and those that the Carrier may inform them of at any time. The Carrier will not be responsible for the passenger’s baggage or lack of visas, permits and, in general, any documents that may be necessary for compliance with said laws, regulations, rules, demands and requirements.
9.5 Travel Documents: When so required, the passenger will be responsible for obtaining, carrying and presenting all entry and departure documentation required by the countries of departure, arrival and those countries being flown over, as well as medical or any other documents that may be required in said countries. The Carrier reserves the right to deny carriage to any passenger that has not complied with said applicable laws, regulations, rules, demands and requirements, or whose documents, in the opinion of the Carrier, do not comply with these.
9.6 Denial of Entry into a Country: In the case that, for any reason, a public authority of any of the countries from or through which the transportation takes place denies the entry of the passenger into said country, including in transit, the passenger will pay the price for transportation to return to the original airport or to any other airport. The Carrier will not be obliged to reimburse the passenger for the part of the price of the Ticket corresponding to the routes the passenger had not completed and will not be held responsible for the passenger’s baggage.
9.7 Passenger Responsibility: In the case that the Carrier has to pay any fine or sanction or incur any expense due to the passenger’s baggage (customs, police, etc.) or the passenger’s non-compliance with any law, regulation, rule, demand or other travel requirement of the country of origin, country of destination or country over which the passenger travels, the passenger will reimburse, when requested by the Carrier, the amount paid by the Carrier, or the expense they have incurred or will have to incur.
9.8 Security Inspections: The passenger accepts any security controls or requirements carried out by government, airport or other regulatory authorities.
10. Right of the Carrier to Deny the Carriage of Passengers and Carriage Restrictions
10.1 Right of the carrier to deny the carriage of passengers: The Carrier reserves the right to deny at any moment carriage to passengers who have valid Tickets or their baggage if in the opinion of the Carrier:
(i) It is necessary or advisable for security reasons;
(ii) It is necessary or advisable in order to comply with the applicable laws and rules in a country of origin, destination or flight connection;
(iii) It is necessary or advisable due to the conduct, state, age, mental or physical condition of the passenger;
(iv) It is necessary or advisable to avoid injury, discomfort or inconveniences to other passengers or the flight crew;
(v) It is necessary or advisable because the passenger has previously been non-compliant or may be non-compliant with the rules of the Carrier;
(vi) The passenger has presented to the Carrier a document (a) presumably obtained illegally; (b) has been reported as stolen or missing, or is presumably false or contains modifications or alterations of any type not performed by the Carrier. In these cases, the Carrier reserves the right to withhold those documents;
(vii) The person at the Carrier check-in desk is not the same as that on the Ticket. In this case, the Carrier reserves the right to withhold the Ticket.
11. Conduct on Board the Aircraft
If, in the opinion of the Carrier, the conduct of the passenger on board the aircraft may put at risk the aircraft, any person or belongings on board the aircraft, or if the passenger is an obstacle to the functioning of the flight crew, or if the passenger does not heed instructions given by the flight crew or threatens, abuses or insults, at any moment, the flight crew, or if the passenger behaves noisily or in any way which could be considered offensive towards the other passengers, the Carrier may take the steps it considers necessary to stop such behaviour from continuing, including moderate physical coercion and disembarkation of the aircraft.
If, as a consequence of the passenger’s conduct on the aircraft, the Carrier decides, at its reasonable discretion, to divert the aircraft in order to disembark the passenger, the passenger will pay the Carrier any and all costs of any kind incurred as a result of having diverted the aircraft.
Unless there is express previous permission from the Carrier, the use of any electronic equipment or similar devices is prohibited for security reasons, except for hearing aids and pacemakers. The equipment and devices prohibited for use are, but not limited to, radios and portable recorders, cellular and mobile phones, laptop computers, audio recorders, compact discs, DVDs and/or MP3, electronic games and transmitting devices (including remote controlled toys and portable transmitter-receivers).
12. Limitation of Liability
(i) Our liability will be determined by applicable law and these Conditions of Carriage. Where other airlines are involved in your journey, their liability will be governed by applicable law and, unless these Conditions of Carriage state otherwise, their conditions of carriage. Applicable law may include the Warsaw Convention or the Montreal Convention and/or laws which apply in individual countries. The Warsaw Convention and the Montreal Convention apply to international carriage as defined in those Conventions.
(ii) Any exclusion or limitation of liability of the Carrier will benefit its agents, employees and representatives and any person whose aircraft is used by the Carrier for the carriage and their agents, employees and representatives.
(iii) Without infringing on all of this Conditions of Carriage:
(a) The Carrier will only be responsible for the damage caused by its flights. A carrier that issues a ticket or checks baggage for the flights of another carrier, does so only as an agent of the other carrier, without infringing on that established by the Warsaw Convention or, if applicable, the Montreal Convention.
(b) The Carrier will not be liable for the damage to unchecked baggage unless the damage is a result of a gross negligence or willful misconduct by the Carrier (and if it would have been checked in as hand luggage). If there is concurrent liability with the passenger, the Carrier’s liability will be subject to the applicable laws regarding concurrent liability.
(c) The Carrier will not be liable for damage derived from complying with the rules, orders or requirements of a government or other authority or the damage that arises if the passenger does not comply with the rules, orders or requirements of a government or other authority.
(d) The Carrier’s liability will not exceed the amount of the proven damage.
(e) The Carrier will not be responsible for the injuries caused to a passenger by the belongings that they have in their baggage unless the injury is due to the negligence or fault of the Carrier. When the belongings of a passenger injure another person or damage the belongings of another person or the Carrier (and there is no fault or negligence on the part of the Carrier) that passenger will reimburse the Carrier for any claims that are presented for the losses or costs that the Carrier incurs as a result of these injuries.
(f) The Carrier will not be responsible for damage caused to articles that should not be carried in checked baggage, especially according to Clause 8.1 (ii) (with or without the knowledge that the baggage contained those articles).
(g) If the Carrier carries a passenger who, due to their age or physical or mental state could be at risk, the Carrier will not be responsible in any way for any illness, injury or handicap, including death, that can be attributed to their state, nor due to the aggravation of their state resulting from the normal consequences of air carriage.
(h) Unless expressly stated to the contrary, none of the stipulations of these General Conditions constitute renouncing any of the exclusions or limits of the liability of the Carrier by virtue of the Warsaw Convention or, if applicable, the Montreal Convention.
12.2 Limitation of Liability in Case of Death or Injury: The Carrier’s liability in case of an accident is that which is established by the Warsaw Convention or, if applicable, the Montreal Convention. The Carrier will be responsible for the harm caused in case of death or bodily injury of a passenger only for the sole reason that the accident that causes the death or injury occurred on board the aircraft or during any of the boarding or unloading operations. The liability of the Carrier is limited according to the provisions of the Warsaw Convention or, if applicable, the Montreal Convention, in case of death or injury in a maximum amount of US$ 75,000 per passenger. The Carrier will not be held responsible for injury to the passenger, if it is shown that: (i) The injury was not due to the negligence or other act or improper neglect by the Carrier or their employees or agents; or (ii) The injury was due only to the negligence or other act or improper neglect by a third party.
12.3 Limitation of Liability for Baggage: The liability of the Carrier in case of destruction, loss or damage in the baggage to be applied is that established by the Warsaw Convention or, if applicable, the Montreal Convention. The Carrier will be liable for the damage caused in the case of destruction, loss or damage to baggage, only when the cause of the destruction, loss or damage occurred on board the aircraft or during any period of time in which the checked baggage is under the care of the Carrier. Nevertheless, the Carrier will not be held liable when the damage is due to the nature of, a defect, or a personal problem with the baggage. In the carriage of baggage, the Carrier’s liability in the case of destruction, loss or damage will be limited to the laws set forth by the Warsaw Convention and, if applicable, the Montreal Convention, unless the passenger has made a special declaration to the Carrier, when checking in the baggage, stating the value and has paid an extra fee if necessary. In this case, the Carrier is obligated to pay an amount that does not exceed the amount of the declared amount. The Carrier will not be held responsible for damages incurred to baggage, such as missing wheels and scratches; they will be considered “WEAR and TEAR”.
12.4 Limitation of Liability for Delay: The Carrier’s liability in the case of the delays is that established by the Warsaw Convention or, if applicable, the Montreal Convention. Nevertheless, the Carrier will have no liability for damages for delay if the Carrier, its employees and agents did everything reasonably necessary to avoid such delay or damages or if it was impossible for the Carrier to take such measures.
12.5 Exoneration: If the Carrier proves that negligence, or other improper action or neglect by the person that requests the indemnity, or person in whose name the request is filed, caused or contributed to the damage, the Carrier will be exonerated, completely or partially, of its liability if it is proven that the passenger caused or contributed to the negligence, or other improper action or neglect. When the claimant is not a passenger, due to the death or injury of the passenger, the Carrier is equally exonerated of liability, fully or partially, if it is proven that the passenger caused or contributed to the negligence, or other improper action or neglect.
12.6 Deadlines for Making Claims: The actions against the Carrier for damage to baggage are in the laws set forth by the Warsaw Convention or, if applicable, the Montreal Convention. Removal of the baggage without protest by the holder of the baggage receipt (opening of the P.I.R. in the corresponding display) will mean renunciation of any complaint that may be made against the Carrier for any damage that the baggage may have incurred.
13. Protection of Personal Information
In order to process reservations and bookings, it is necessary for the Carrier to collect certain personal information from the passenger.
By using this website for a booking, we will collect certain information such as you name, contact details, and credit card information. This information will be stored securely and be used for the issuance of a ticket to the person making the booking.
The information gathered from you may be used to inform you about any new products and services, or possibly for market research purposes, but the details will not be released to any third parties for marketing purposes. If we receive a request from any regulatory authority in the country of origin or arrival, we may have to release the details to comply with the laws in those countries.
14. General Provisions
The Carrier’s name may appear abbreviated on the Ticket, provided that the complete name and its abbreviation appear in the manual, carriage conditions, regulations and schedules of the Carrier; The Carrier’s address which appears in Clause 1 in these General Conditions; the agreed upon connecting points that appear in the Ticket or that appear in the schedule of the Carrier as those anticipated in the passengers itinerary. No agent, employee or representative of the Carrier has authority to alter, modify or renounce any of the provisions of this contract.
15. Applicable Legislation
These General Conditions, the Contract and the services by the Carrier will be governed by UAE laws
Without infringing upon that established in the applicable rules, the parties, with an express renouncement of the corresponding jurisdiction, agree that any dispute related to this Contract will be submitted to the Courts and Tribunals of the city of Dubai - UAE.
18. Special Conditions of the Carrier
1. Acceptance of passengers:
1.1 Babies: We recommend you do not travel with babies under two weeks (14 days). Babies under two years will pay 10% of the applicable fare if they do not occupy a seat. If they do so, the seat will be worth the same as any other. Only one baby may be permitted per adult booked to fly. Babies do not have their own baggage allowance.
1.2 Children: from 2 to 11 years old. They pay 75 % of the fare as an adult.
1.3 Unaccompanied youth: Not accepted. Minimum age for travelling alone is 13 years old. If there is more than one minor traveling alone, one of them must be over 16 years old. Passengers waiting at the check–in line asked to be responsible for the youth “at the last minute” are not accepted. The minor and companion should be included in the same reservation.
1.4 Groups of minors: Should give notification one day before the flight. They should be accompanied by one adult chaperone for every 23 children (24-35: 2 chaperones, 36-47: 3 chaperones)
1.5 Women who are expecting: Safi Airways will allow women who are pregnant to fly up to their 27th week (inclusive) of pregnancy with no medical restrictions. Women between the 28th and 34th week of pregnancy must provide medical documentation stating the patient is authorized to fly. We do not accept pregnant women aboard from the 35th week of gestation inclusive.
1.6 Passengers with casts: A minimum of 24 hours of rest with the cast before flying.
1.7 Obese passengers: If you require double space in order to sit comfortably, please contact Safi Airways Reservation Centre/Ticket Office.
1.8 Blind passengers or passengers with impaired vision: We recommend that any companion of a blind or sight-impaired passenger is at least twelve years old.
2. Physically Disabled Passengers: Safi Airways helps those passengers who need assistance. Transporting passengers with reduced mobility (PRM) requires a prior reservation at Safi Airways Reservation Centre/Ticket Office. For safety reasons, disabled passengers or passengers with reduced mobility have certain seats assigned. The maximum amount of special needs passengers allowed in an airplane limited.
3. Animals (AVI) on board:
3.1 Guide dogs will be accepted on board.
3.2 The following requirements for the animal should be complied with if traveling within or to any country of the European Union: - Must be identified by a tattoo or a microchip - Must have a passport issued by a veterinarian, which certifies vaccination for rabies (more than 30 days and less than a 12 months). - Must be at least 3 months of age (age required for vaccination)
3.3 It is passenger's responsibility to comply with all requirements to enter the country.
HAND BAGGAGE Please see the Carrier`s Baggage Policy.